Please be mindful that all items are non-refundable.
All items are eligible for ONE TIME exchange within 7days of delivery (back and forth shipping fee will be responsible by you).
We're now accepting exchange service at SOGO Kai Tak. Please ensure the items include the original packaging and tags. If there is a price difference for the exchange, please kindly transfer the amount via PayMe or FPS in advance.
Due to hygiene standards/requirements, exchange DOES NOT apply on underwear, socks and swimwear (top & bottom) unless deemed faulty.
If your purchased items are out of stock, you may exchange for other items within the purchasing amount; we will refund if the items are sold out, but please kindly send back the items first.
Refund will be processed within 14 days if necessary (please be aware of any currency exchange and bank charges).
You are responsible for any return shipping charges.
Exchange does not apply on damaged and discounted items.
Sale items cannot be exchanged.
Please carefully compare the size on our site and your usual worn size.
We shall deal with any discrepancies in the following manner, provided they are reported to us within 7 days of delivery via email cs@coffeelam.com
We are dedicated to providing high-quality apparel, and we value service quality very much. If your online purchase has quality issues, please kindly contact our Customer Service at cs@coffeelam.com
CoffeeSweat reserves the right of final decision for any disputes.
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