Shipping policy

1. Shipping Methods

Hong Kong, China, Macau & Taiwan:

Door to door delivery: The products will be delivered by S.F. Express to the address stated on your order information.

Self-collection: The products will be delivered by S.F. Express to your selected S.F. Express Stores for your collection.

Free shipping on orders over HKD1,000.

Expect delivery at least 3-4 business days from your order date.

 

International Shipping:

Free shipping on orders over HKD2,000.

International orders will be delivered by DHL.

Once your order has been placed, our shipping partner DHL will contact you via SMS and/or email about the expected delivery date. If ODD (On Demand Delivery) is available in your location, this message will also contain a link to the ODD site. All you need is your tracking (shipment waybill) number.

Expect delivery at least 7-10 business days from your order date.

**Please note that there will be an Emergency Situation Surcharge (ESS) adjustment effective from November 7th, 2021 due to COVID-19. This applies to America, Australia, New Zealand and Europe.

 

2. Taxes and Duties

International orders may be subject to taxes and duties. Please check with your country’s tariff regulations.

We ship your package DDU(Delivered Duty Unpaid). Thus, we only calculate product price during checkout.

All applicable customs and taxes are the responsibility of the customer.

Customs authorities require that we state the value of your order directly on your package(s).

Customs authorities have the right to release or deny release of your package(s), and in rare cases, they may also delay delivery.

Product price do not include custom or tax (including VAT). You are responsible for payment of any such import duties and taxes.

For more information, we suggest you contact your local customs office and other relevant parties before placing your order.

 

3. Track Your Order

Please visit the below website to track your order with the tracking number we provided with the email.

SF Express:
https://www.sf-express.com/hk/en/

DHL:
https://www.dhl.com/en/express/tracking.shtml

 

4. Further enquires

If you cannot find a shipping region you need, please kindly contact us at cs@coffeelam.com