Exchange & Returns
Please check the below for exchange & returns details and arrangement.
I received a defective item, what should I do?
We are truly sorry that you have received a defective item. Please fill in our exchange form within 7 days from the received date in the link below and our customer service will get back to you ASAP.
What would be the procedures in making an exchange?
Please fill in the below exchange form within 7 days from the received date and our customer service will get back to you ASAP.
Who would be responsible in paying the shipping fees?
Please note that customers are responsible for all shipping fees (both ways) incurred. Do ensure to send your exchange items with a traceable method as we will not be responsible for any lost mail.
*We will only be responsible for the shipping fees (both ways) if item is claimed faulty with photo proof.
Is my order eligible for an exchange?
We will only provide exchange ONCE for all products except swimwear (both top & bottom) due to hygiene reasons.
Can I combine my exchange order with a new order?
Yes, please let us know at firstname.lastname@example.org what you would like to purchase and we will make a manual order for you and send you a payment link via email.